Frequently asked questions
How do I reset my password?
Open the NCHE app, tap “Sign in”, then “Forgot password”. We will email you a secure reset link. If you do not receive it, check spam or contact support@gosharp.org.
I lost my progress after switching devices.
Make sure you signed in with the same account on both devices. Cloud sync runs automatically when you are online. If progress is still missing, email us with your username and approximate last play time.
I was charged but did not receive my virtual credits.
Most purchases are credited within a few minutes. If credits do not appear, please email support@gosharp.org with the receipt from Google Play.
How do I report a bug or suggest a feature?
We love feedback. Send details (with screenshots if possible) to help@gosharp.org.
How do I delete my account?
Email support@gosharp.org from your registered address with the subject “Delete my account”. We will confirm and process your request in line with our Privacy Policy.
Still need help?
Use our contact form or email us directly.